Email Support
The best channel for account questions, billing and anything that needs a written record.
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Get in Touch With FanaStream
Questions, comments or something that needs fixing — every message reaches a real person on our support team. We aim to reply within fifteen minutes during US waking hours and within two hours overnight.
Fastest route for activation help and live troubleshooting. Send your Device ID and we can look straight at the account.
Our Office
Correspondence address for legal and business enquiries.
FanaStream Media LLC1075 Peachtree Street NE, Suite 3650
Atlanta, GA 30309
United States
Before you write
Two Things That Speed Up Every Reply
Most support tickets are resolved on the first response when the message includes a little context. If you are reporting a playback problem, tell us the Device ID shown in IBO Player under Settings → Application Info, and the exact channel name that misbehaved.
If your question is about ordering rather than troubleshooting, the pricing page and FAQ answer the majority of them immediately — no waiting required.
- Activation help — typical first reply under 15 minutes
- Technical faults — typical first reply under 30 minutes
- Billing and refunds — reviewed within 1 business day
- Reseller enquiries — handled on the reseller page
Not a subscriber yet? You do not need an account to ask a question. Send us the device you own and the channels you care about, and we will tell you honestly whether FanaStream suits you before you spend anything.
Send Us a Message
All fields except the message are required. We reply to the email address you provide.
Would You Rather Just Get Started?
Ordering takes under a minute and an agent contacts you straight afterwards with everything you need.