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FanaStream Frequently Asked Questions
Twelve straight answers to the questions our support desk fields every week. If yours is not here, send it over and we will answer it directly.
Getting Started
Your login details are prepared as soon as payment clears and are emailed to the address on your order. In the overwhelming majority of cases that happens within ten minutes; at peak hours it can stretch to thirty. Nobody waits overnight.
Yes. There is no contract and nothing renews automatically. When your paid period ends the subscription simply stops unless you choose to extend it, and no further charge is taken.
An agent sends secure payment instructions after your order form is received. We accept PayPal and major cards including Visa, Mastercard and American Express. No card details are ever entered on this website — the checkout page only collects your contact information and chosen plan.
Sales are final once an account is activated, but verified platform outages exceeding 72 consecutive hours qualify for a pro-rata credit, and duplicate charges are refunded in full. The complete terms are set out on our refund policy page.
How the Streaming Works
We monitor the lineup continuously and repair broken feeds quickly, but no honest provider can promise 25,000 channels are flawless at every moment. When a source drops permanently we replace it with an equivalent feed rather than leaving a dead entry in the guide. You can see the categories we carry on the channel lineup page.
No. FanaStream reaches your device entirely over your existing internet connection. There is no dish, no coaxial run, no technician visit and no rented hardware — just the IBO Player app on a device you already own.
Around 15 Mbps handles HD comfortably and 25 Mbps is plenty for 4K playback on a single device. A wired Ethernet connection outperforms Wi-Fi on older routers and resolves the majority of buffering complaints.
Standard cable, fibre and most fixed wireless connections work well. Satellite internet and heavily throttled mobile hotspots struggle with sustained video regardless of provider. If you are unsure about your setup, ask us before ordering.
Yes. The service is built and tuned for American households — see our US coverage page for what that means in practice — but it works anywhere with a stable internet connection. Subscribers travelling abroad keep the same channel list and the same login.
Hardware and Software
No — a subscription authorises exactly one device, so your bandwidth allocation is never divided and your session never competes with another screen for the same token. If you need a second television served, a second subscription runs completely independently at full quality.
IBO Player, and only IBO Player. It runs on Android, Fire TV, Windows, macOS, LG WebOS and Samsung Tizen. Restricting support to one application is what lets our team diagnose problems in minutes rather than hours — our setup guide walks through every platform.
Yes, and there is no charge. Install IBO Player on the new device, send its Device ID to our support desk, and we move the account across — usually within the hour.
Question Still Unanswered?
Our support desk runs around the clock and first replies average under fifteen minutes.